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1. INTRODUCTION
These Terms and Conditions ("Terms") govern your use of Hot Joker Casino's online gaming services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
2. ELIGIBILITY AND ACCOUNTS
You must be at least 18 years old and of legal age in your jurisdiction to access and use the Services. You are required to provide true and accurate information when creating an account with us. We reserve the right to request additional documentation or verification to confirm your identity and location.
3. GENERAL RULES AND RESPONSIBLE GAMBLING
You must not use the Services for any unlawful purposes, including but not limited to money laundering, fraud, or other prohibited activities. You are responsible for maintaining the security of your account and password.
We encourage all users to play responsibly and within their means. If you feel that your gambling is becoming a problem, please contact one of our customer support representatives or seek assistance from a responsible gaming organization.
4. WAGERING AND PAYMENT TERMS
You must place bets only with funds available in your account. We do not accept payments from third parties, except as permitted by law. All transactions are subject to verification and may be delayed due to security checks.
We reserve the right to suspend or cancel any transaction that we deem suspicious or uncollectible.
5. GAME RULES AND ODDS
The outcomes of our games are determined randomly and fairly using a certified Random Number Generator (RNG). The rules for each game are as described in their respective help files, which form part of these Terms.
We reserve the right to modify any game rule or odds at any time without notice. If you object to such changes, please contact customer support.
6. PAYOUTS AND WITHDRAWALS
Payouts will be made within 3-5 business days from receipt of your request. We may delay payouts for security checks or verification purposes.
You must provide accurate and complete information when making a withdrawal request. Any discrepancies in payment details or identity documents may result in delays or rejections of payout requests.
7. PROVABLY FAIR AND GAME AUDITS
The outcomes of our games are certified by independent auditors, who verify the integrity of our RNGs. We also maintain accurate records of game outcomes and payouts for auditing purposes.
However, we do not offer public provably fair tools or seeds on our site. Outcomes are determined by certified RNGs, which meet regulatory requirements.
8. CUSTOMER SUPPORT
Customer support is available 24/7 via live chat, email, and contact form. Our team will assist with any inquiries or concerns you may have regarding your account, games, or payments.
Response times for customer support requests will be as follows:
9. RESIDENT GAMBLING
If we deem that gambling on our site is impacting your financial situation or relationships with family and friends, we may suspend or close your account.
Please seek assistance from responsible gaming organizations if you feel that your online gaming activities are becoming problematic.
10. CHANGE OF TERMS AND CONDITIONS
We reserve the right to modify these Terms at any time without notice. If a change is material, such as altering withdrawal limits or changing game rules, we will provide reasonable notification and allow you adequate opportunity to comment before implementing changes.
Your continued use of the Services after modifications to these Terms implies your acceptance of those changes.
11. GAMBLING RESPONSIBILITY
We are committed to promoting responsible gaming practices among our users. We encourage all players to gamble responsibly, set deposit limits, or take a break from playing if needed.
If you experience any difficulties with managing your betting habits or would like information about online gambling resources, please contact us for assistance.
12. LEGAL DISPUTE AND JURISDICTION
These Terms shall be governed by the laws of Curacao and all disputes arising out of these Terms will be subject to mediation in accordance with local jurisdictional regulations.
We reserve the right to assign or delegate our rights under these Terms, including transferring your account and associated details to a third-party operator if required by law.
13. GOVERNING LAW
These Terms shall be governed exclusively by the laws of Curacao, without giving effect to any principles of conflict of laws that may provide for an application of the laws of another jurisdiction or treaties or agreements which could give rise to extraterritorial enforcement of applicable laws and regulations.
By accessing our site, you agree to submit to the exclusive jurisdiction of the courts in Curacao.
14. FORCE MAJEURE
We shall not be liable for any failure or delay in performance caused by circumstances beyond our control, including but not limited to: natural disasters, war, civil unrest, power failures, or technical difficulties affecting our site's accessibility.
15. ENTIRE AGREEMENT AND AMENDMENTS
These Terms constitute the entire agreement between you and us regarding your access and use of the Services, superseding all prior agreements. These Terms may only be amended in writing signed by both parties.
If any provision is deemed unenforceable or invalid under applicable law, that particular term will be severed from these Terms without affecting other provisions which shall remain enforceable.
By accessing our site, you acknowledge and agree to abide by these Terms as amended from time-to-time.
